Administrative Professionals’ Day

How Good Employees Benefit a Business

As the nation celebrates Administrative Professionals Day on April 22, 2015, it is important to remember that having committed and caring employees creates a good work environment. This, in turn, allows your business to run smoothly and more profitably. As the saying goes, “a successful business starts with good employees.”

Employees are important because they can have a tremendous effect on a business’ sales and profitability in a positive and negative way. Having one good employee can statistically draw in 100 customers. However, the opposite is also true. One bad employee can certainly drive away 100 customers.

Put yourself in the customer’s shoes.   If you are a customer and receive terrible service from an employee in a business you are trying to use, not only will you likely never return to this establishment but you will also tell others about your bad experience. This can lead to a greater loss of business for the establishment. On the other hand, if you experience great customer service you are likely to utilize the establishment multiple times. You will also refer your friends to the company. This is only a quick example of how a single employee can have a drastic effect on your business.

Hiring and Rewarding Good Employees

There are three basic steps to having better employees who will attract better customers:

• Attract the right employees – Offer perks including great pay and benefits. You will attract a good selection of applicants when you are fair and make it worth their while.
• Hire the right employees – Do your due diligence and thoroughly investigate each and every potential employee. This can include checking on references, running a background check and having at least one in-person interview.
• Retain the right employees – Once you have great employees, you want to keep them. Reward good behavior and performance.

If you have good employees who stay with the company for five, ten or even twenty years, you both win. Long-term employees offer more stability to your business as well as extensive knowledge and a deeper connection with other employees and clients or customers. With a team of good employees you will also likely have a lower turnover rate.

Great employees will also contribute to a good working environment. When you are fair with your employees and foster a good working environment they will be happier and far more likely to stay long-term. Think about offering a reward system that targets key areas like compensation, benefits, appreciation, and recognition.

Rewarding Your Administrative Professionals

April 22, 2015 is the perfect day to show appreciation toward your administrative professionals. Administrative professionals are often the backbone of a working environment. Not only are they usually the first contact for customers, but they also keep the office functioning and running like clockwork. Be sure to recognize these valued members of your team today.